Quick verdict

EVO Payments is now part of Global Payments. EVO’s UK site still exists, but its own announcement says it officially joined Global Payments, and the current Global Payments UK site is where new buyers can compare card machines, online payments, POS and mobile acceptance.

An existing EVO customer should not assume their price or contract changed automatically. Check the latest statement and any formal notice, identify the legal supplier and acquirer, and ask how renewal, reporting and support work. A new merchant should obtain a current Global Payments quote rather than relying on an old EVO tariff or product review.

This page therefore focuses on the practical transition: what to verify, how to model the current cost and when another provider may be simpler.

EVO’s current status

The official EVO UK announcement says EVO joined Global Payments. Global Payments reported that its EVO acquisition closed in March 2023. The current Global Payments UK website offers in-person, online, mobile and POS services.

EVO’s remaining UK pages and historic reports can still help existing users. They are not proof that a past price, terminal or contract is available to a new applicant in September 2026.

For content accuracy, “EVO versus another current provider” is no longer a clean like-for-like choice. The real comparison is the customer’s present EVO or Global Payments agreement against a fresh Global Payments renewal and independent alternatives.

What existing EVO customers should check

Find the latest contractual documents and answer five questions:

1. Which company appears on the merchant-services agreement?
2. Which company owns or rents the terminal?
3. Which name appears on settlement credits and fee direct debits?
4. Which portal and support team now manage the account?
5. When do the minimum term, renewal and notice periods end?

A business can have separate acquiring, terminal and gateway arrangements. Do not assume one cancellation ends them all.

Keep any acquisition or migration notice. It should explain whether the service continues on existing terms or a variation applies. If a salesperson proposes a new Global Payments package, compare it as a new commercial decision.

What Global Payments currently offers

Global Payments’ UK site, checked on 11 September 2026, lists:

• Card machines for businesses of different sizes.
• Online payments.
• POS systems.
• Genius mobile pay using a compatible smartphone.
• Pay by Link.
• Reporting, dispute and sales-insight tools.
• Business-funding options.

It accepts major cards and digital wallets and provides industry-specific routes for retail, restaurants, healthcare, education, venues, events and transport.

Pricing is quote-led on the main site. The absence of one public rate means the written schedule must carry the comparison.

How to audit an EVO or Global Payments statement

Add every payment-related line for a representative month:

• Merchant service charges by card type.
• Authorisation charges.
• Terminal rental.
• Minimum monthly service charge.
• PCI service or non-compliance fees.
• Gateway, virtual-terminal, payment-link or integration cost.
• Refund, chargeback and retrieval fees.
• Settlement or funding additions.
• Statement and account charges.

Then divide the total before VAT by card turnover to find an effective percentage. Keep taxable rental and software VAT visible rather than mixing it silently into processing.

Worked existing-account example

Assume a business takes £18,000 across 720 transactions. Its statement contains £225 processing, £28.80 authorisation, £20 terminal rent and £8 other account charges.

• Total before relevant VAT: £281.80.
• Effective cost: £281.80 ÷ £18,000 = 1.57%.

Now assume a renewal quote offers an illustrative 1.05% + 4p per transaction and £24 terminal rental, with no other charges. This is not a published Global Payments price.

• Percentage: £18,000 × 1.05% = £189.
• Fixed fees: 720 × 4p = £28.80.
• Rental: £24 plus VAT.
• Known total: £241.80 plus VAT on rental, or 1.34% before VAT.

The modelled saving is £40 a month. Over a 36-month term it is £1,440 if turnover, card mix and fees remain unchanged. Compare that with exit risk and the value of support or integration.

Card mix can change the result

A low consumer-debit quote may not apply to commercial, premium or international cards. Ask the provider to reprice the previous 12 months line by line.

Suppose 20% of the £18,000 turnover is international or commercial and costs 1 percentage point more than the assumed rate. The additional cost is:

• £3,600 × 1% = £36 a month.

That removes nearly all the illustrative £40 saving. A B2B wholesaler, hotel or tourist venue must not model an all-consumer UK card mix.

Card machines and mobile acceptance

Global Payments offers card-machine and mobile routes. Choose the workflow before hardware:

Fixed till

A countertop terminal can use a stable Ethernet or Wi-Fi connection and remain powered. Ask whether it integrates with the EPOS and has a backup connection.

Service around premises

A portable terminal suits restaurant tables, clinics and shop floors. Test Wi-Fi in every customer area and confirm battery replacement and receipt options.

Off-site and field work

A mobile-data terminal or smartphone acceptance can suit deliveries and trades. Coverage, staff device ownership, charging and chip-and-PIN fallback matter.

Several locations

Request per-terminal and per-location prices, central reporting and role controls. A chain needs a replacement and deployment process, not just a cheap first device.

Online payments and Pay by Link

Global Payments offers online acceptance and Pay by Link. These can help a retailer combine website orders, remote deposits and face-to-face sales. Ask for separate fees by channel.

Card-not-present payments have different fraud and chargeback exposure. Confirm gateway monthly fees, per-transaction charges, 3D Secure, fraud tools, refunds and integration support.

For payment links, test expiry, partial payment, reconciliation and the customer receipt. A link sent by text, WhatsApp or email should use a recognisable domain and clear business name.

If the business already has an EVO online integration, ask whether API credentials, endpoints, plugins or support arrangements are changing. Stage changes before a busy sales period.

POS and integration

Global Payments presents POS systems and industry tools. An integrated payment sends the order total from the till to the terminal and returns the result, reducing keying errors.

Before a migration or new contract, demonstrate:

1. Sale, decline and retry.
2. Full and partial refunds.
3. Tips, cashback or preauthorisation where required.
4. Split payment.
5. Lost network and delayed response.
6. Duplicate prevention.
7. End-of-day report and bank settlement.

Ask which company supports a connector failure. The EPOS supplier and payment provider should not be able to pass responsibility indefinitely.

Settlement and cash flow

Ask the current and proposed provider for the settlement destination, cut-off time, business-day definition and first-payout timing. A portal balance, initiated transfer and spendable external-bank funds are different stages.

If a migration changes merchant IDs, list the final EVO settlements and first new settlements. Refunds and chargebacks from older sales may continue after new trading moves. Confirm which balance funds them and retain portal access.

A small fee saving is not worthwhile if payouts arrive too late for stock or payroll. Conversely, do not pay for same-day access when the business has a healthy buffer.

Support and continuity

Existing customers should use the contacts on their current statement, portal or formal migration notice. New buyers should evaluate Global Payments’ present support arrangement.

Ask:

• Account-service and technical-support hours.
• Failed-terminal replacement target.
• Whether out-of-hours support can activate a spare.
• Chargeback evidence deadlines and submission route.
• Escalation for missing settlement.
• Public system-status page and outage communications.

Keep merchant IDs and terminal serial numbers in a secure operational record. Staff should know the fallback and should never write customer card details on paper.

Renewal and cancellation risk

An acquisition does not automatically cancel a merchant contract. Check notice and renewal terms in the actual agreement. If accepting a new proposal, ask whether it replaces every existing contract or only one service.

Obtain:

• Minimum term and start date.
• Renewal method and notice window.
• Early-termination calculation.
• Terminal ownership and return method.
• Repricing rights during the term.
• Treatment of a business sale, relocation or legal-entity change.
• Retention period for reports after closure.

Do not let a “free upgrade” restart a long contract without understanding the exchange.

Should you stay with Global Payments?

It can make sense when the current service is reliable, the new quote is competitive across the real card mix, integration works and continuity reduces disruption. Global Payments has a broad range that can support in-person, online and mobile growth.

Compare alternatives when the bill is difficult to explain, the new commitment is long, support has disappointed or the business only needs a basic reader. Large capability has no value if you use one simple payment channel.

Three transition scenarios

Independent retailer

A one-terminal shop with no website may gain little from a broad platform. Compare the effective statement rate and replacement support with a pay-as-you-go reader and a managed 12-month terminal. Simplicity can outweigh a small percentage saving.

Multi-site hospitality group

Several venues may benefit from central reporting, role controls and consistent support. Ask Global Payments to demonstrate location-level settlement, device management, tips and weekend replacement. Negotiate using combined turnover but ensure each legal entity and bank account is correctly mapped.

Online and in-person brand

A retailer already using an EVO gateway may value continuity when adding stores. It should test whether online customer references, shop sales, refunds and chargebacks appear in usable reports. If migration requires development, include agency time, testing and outage risk in the total cost.

What not to rely on

Do not rely on an archived EVO rate, an old terminal photograph or a review written before the acquisition. Do not assume Global Payments automatically inherits every support promise in marketing material. Do not accept a verbal claim that a new document leaves the old contract untouched. The current statement, signed agreement and formal transition notice are the evidence that matters.

Before approving a change, ask the provider to mark every difference between the current and proposed service. That comparison should cover price, card categories, payout timing, portal access, support, equipment, integration and term. If a field is blank, treat it as unresolved rather than unchanged. Give the final schedule to the bookkeeper and the operational plan to staff, because a commercially sound migration can still fail through poor implementation.

After the first month, compare the promised effective cost with the actual direct debits and settlements. Raise discrepancies immediately and retain the quote. One successful test payment proves acceptance, but only a complete billing cycle proves the commercial setup.

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